• Supervisors and support staff in every region
• Management will complete our Customer Service Report on a monthly basis
• Routinely measure over 13 critical standards
• Audits are completed by on-site and management support
• Regular polling of existing customers on key service quality indicators
• Data collected is tracked by category and regularly reviewed
Superior Hiring & Training Protocol
• List of Critical Success Factors.
• List of Critical Business Issues.
• Assessment of all functional unit processes.
• List of key process that impact service levels.
• Action Plan for Process Improvement.
• Action Plan for Process Management
(Strategy Implementation linking goals and objectives, Business Planning, Learning and Growth, Clarifying the Vision).
• We adjust our site mission, focus and planning to positively influence your service
• Guardian understands the need for flexible and creative programs that swiftly address issues
Guardian Guard Services 18000 W. Eight Mile Rd. Southfield, MI 48075